Guidelines and Techniques for the Implementation of Clients’ Rights
The purpose of this section is to provide information about clients’ rights. What they are and how they should be promoted and/or implemented. The key concepts explain the meaning of each right. The applications outline implementation: what needs to be done, how and by whom? Responsibilities underline the actions clients can perform in order to contribute to the promotion and implementation of their rights.
1. Right to equality, and to be free from all forms of discrimination
Key concept
All persons are born free and equal. No one should be discriminated because of race, ethnicity, colour, poverty, sex, marital status, physical or mental disability and illnesses, age, language, religion, political orientation, national or social origin in relation to access to health care.
Application
-Health care providers should provide the best possible quality of health care to all clients; regardless race, ethnicity, colour, poverty, sex, marital status, physical or mental disability and illnesses, age, language, religion, political orientation, national or social origin.
-The clients' right on equality and freedom from discrimination iterated in health professional ethics are:
- All health care providers are obliged to practice
according to the spirit of this right throughout their
professional life.
- Ministry of Health and its responsible health
facilities should make sure that all health care providers are aware of and practice health professional ethics.
-Through the decentralised structure, commune councils should have a role in providing clear explanation on client rights to all their community members. The commune council should also make sure that the poor are aware of their rights and provide advocacy support where needed.
-Information could be shared through both formal and informal channels. This could be done through individual and group interpersonal communication, educational campaigns, printing materials (leaflet, posters...) and electronic media (Radio, TV spots, website etc.)
-Another important port of entry is through educational institutions. Teachers can have an important role in the dissemination of clients’ rights to their students.
-Client responsibilities
Clients of health care services should actively get themselves acquainted with this right. They can approach members of health centre or hospital management committees, village health support groups, health staff and commune councils for clarification.
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